Privacy Policy

1. Information We Collect

We may collect information that you provide directly and information collected automatically when you interact with us.

1.1 Information You Provide

• Name, email address, phone number, and mailing/service address
• Business or company name and role
• Messages, service requests, and other content you submit through forms or email
• SMS/text messaging opt-in preferences and consent records
• Billing or payment-related information when needed to process transactions (processed by our payment providers)

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, referring URLs, dates/times of visits, and approximate location
• Cookie identifiers and similar technologies as described below

2. How We Use Information

We use Consumer information to:

• Provide, schedule, and improve property preservation and related services
• Respond to inquiries, quotes, and support requests
• Send service-related communications (including appointment updates and operational notices)
• Send marketing or informational messages where you have opted in (including SMS where consented)
• Maintain records, prevent fraud, and meet legal, regulatory, and carrier compliance obligations
• Analyze website performance and improve user experience

3. How We Share Information

We do not sell personal information. We may share information only as described in this Privacy Policy and only as needed to operate our business or comply with law.

• Service providers: We may share information with trusted vendors who help us operate our website, communications, hosting, analytics, payment processing, or field service operations, under confidentiality and data-protection obligations.
• Business needs: We may share information with contractors, crews, or partners solely to fulfill requested property services.
• Legal and safety: We may share information when required by law, regulation, legal process, or to protect the rights, safety, and security of One Horizon, our customers, or others.
• Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

Except as stated above, we do not share, sell, rent, or trade Consumer personal information with unaffiliated third parties for their own independent marketing or promotional purposes.

4. SMS / Mobile Messaging Privacy

If you opt in to receive text messages from One Horizon, we will use your mobile number and related messaging data to send the communications you consented to receive (such as service updates, appointment reminders, and/or promotional messages, as disclosed at opt-in).

Message frequency, rates, and opt-out

• Message frequency may vary based on your interactions and service needs.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us using the details below.

5. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate the site, remember preferences, and understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. Data Security

We implement reasonable physical, administrative, and technical safeguards designed to protect Consumer information from unauthorized access, use, and disclosure. No method of transmission or storage is completely secure; we encourage you to use unique passwords and protect your devices.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and meet legal or compliance requirements (including messaging consent records).

8. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access, correct, or delete certain personal information
• Opt out of marketing emails or SMS messages
• Request information about how we collect, use, and share your data

To exercise these rights, contact us using the information in Contact Us. We will respond in accordance with applicable law.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Continued use of our website or messaging services after changes become effective means you acknowledge the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy, how we collect, use, or share information, or to exercise your privacy rights, contact One Horizon:

• Website: https://onehorizon.us
• Email: privacy@onehorizon.us
• Contact form: Get in Touch